Before submitting a technical question to the support group, please
ensure that you have referred to the User
Guides, FAQs and Software
Manuals pages for answers to your questions.
Top 3 Support Issues:
Q: The program will
not connect to the network. A: Temporarily disable your Windows Internet Connection
(or OS X) firewall, along with any other firewall program you may
have installed to see if you can connect...refer to the FAQ
page for instructions.
Q: I get Java errors while trying to install
the software.
A: The software will try to install the required Java software during
installation, however this process may fail if the program loses
a connection to the server during installation...click here
to download the Java component.
Q: I get errors while trying to install
the software on my computer.
A: Sometimes the installation file may become corrupted while downloading
the software...click here
to download from an alternate server.
If you still are unable to find the information
you need, please complete the form below and your request/inquiry/feedback
will be sent to the appropriate group.
COMPATIBLE
BROWSERS:
Our site is fully compatible with most (if not all)
Internet browsers, including Internet Explorer, MSN
Explorer, Netscape, Opera, Firefox and Mozilla.
If there is a specific browser you use
which is not compatible and you would like to continue
to use it, send us a note and we'll see about using
our development efforts to make the site compatible.
SUPPORT
RESPONSE :
Please keep in mind that although we will try our best
to respond to your inquiry as soon as possible, with
thousands of members, at times it could take 12-24 hours
before we are able to respond.
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